Payment processing can be one of the most important parts of your revenue cycle—it’s also one of the most variable parts. Your organization’s patients may make their payment with HSA or FSA debit cards, credit cards, or a combination of different sources. As telemedicine grows, your patients may also be used to paying through online portals. Accounting for all of these different payment methods and pathways should be a top finance priority for your organization. But how does payment processing work? Let’s explore how credit card payments work for therapy practices and the benefits they bring.  

How does payment processing work? The parent of a pediatric physical therapy patient ready to pay for appointment and treatments with a credit card.
Understanding how credit card processing works can help your organization make the most of this feature. 

How Does Payment Processing Work? 

Most of credit card processing happen behind the scenes. Your patients and office staff ensure the billing details are correct and the payment method is entered, and then the amount appears in your account after two or three days. But knowing the steps in the middle can protect your organization. There are three main steps in credit card processing: authorization, settlement, and funding: 

Card Authorizing 

This process is nearly instantaneous. 

Settlement and Funding 

This process takes longer. But modern technology is speeding up the process so many payment processing tools can complete the process within 24 hours. 

Benefits of Credit Card Processing 

While there are many variables in collecting revenue that your organization can’t control, a better payment processing platform can give you the insight and internal organization you need to track payments and streamline payment for better cash flow. At Fusion, our payment processing platform is built to fulfill the unique needs of therapy practices by offering these solutions: 

How Does Payment Processing Work Once You Choose Fusion? 

Through our system, you can maintain accurate records of in-progress and completed payments. Your team can also manage billing and repeat invoicing through a single platform, which reduces miscommunication and delays.  

Fusion integrates with your patient records so you can invoice the correct parties, whether the charge is to a patient or a caregiver, through their preferred payment method. This streamlines the process and reduces potential delays caused by charging the wrong party or charging the wrong partial amounts to different parties. Contact us today to learn more about how our payment processing solution can integrate into your practice’s administrative infrastructure. 

In 2020, telehealth took a giant leap from an emerging practice to an integral part of the healthcare industry. Though remote pediatric occupational therapy (OT) has been around for several years, teletherapy strengthened its roots and helped it become a more sophisticated solution. While it may seem that clinic-based sessions would be more effective, telehealth gives new opportunities to families with barriers to traditional therapy models. According to studies, pediatric telehealth has a high patient satisfaction rate when done correctly. Here are 7 best practices to pediatric occupational therapy via telehealth.  

A pediatric occupational therapist, physical therapist, speech therapist (SLP) using telehealth to work with her clients.
Female medical professional speaking with a patient via video call during the COVID-19 health crisis from her office.

1. Work with the Right Tools 

High-quality software is the key to smooth patient-therapist interaction during a pediatric telehealth session. Even though pediatric OT relies heavily on parents, patients are involved as well. 

Children who need occupational therapy may experience challenges with poor video quality and sound delays. That’s why it’s imperative to invest in exceptional hardware, software, and video-conferencing tools. 

To make certain that therapy session proceeds smoothly, make sure your internet carrier provides a fast internet connection. Also, practice using new technology with the staff before starting telehealth sessions to minimize hiccups during show time.  

Look for telehealth solutions that are mobile-friendly and work together with other features in your EHR. This way, telehealth, payment processing, reporting and reminders can combine for the ultimate therapy toolbelt. 

For any software that you decide to use for your telehealth needs, you need to ensure patient data privacy to comply with: 

2. Streamline Documentation 

When it comes to pediatric telehealth, some therapists may work from the clinic and some may be working from home. Regardless, the documentation produced before and after each session must be organized and filed according to the clinic’s best practices. 

With a variety of practice management and EHR tools available, keeping documents in order shouldn’t be a problem. By filing information electronically, it’s possible to keep it secure while having access to it anytime and from anywhere. 

3. Provide Pediatric Telehealth Training for Parents 

When any clinic implements pediatric OT telehealth, it needs to be easily accessible for and easily understood by patients’ and parents. While your team may have solid experience with telemedicine, many patients don’t. 

Besides learning how to take full advantage of telehealth, parents need to understand how to help their children with the technology. Implementing training and support documents (e.g. FAQ) can help improve the experience for patients, their parents, and staff. 

It’s also important to provide special training to therapists who don’t usually practice telemedicine. With this knowledge, they can take on telehealth duties during peak demand times (like the COVID-19 pandemic). Well-trained patients and staff improve the cost-effectiveness and efficiency of teletherapy sessions. 

A mother helping her child on the computer before her pediatric telehealth session.
Helping parents become competent in telehealth can ultimately improve the quality of teletherapy sessions with your patients. 

4. Use the Available Resources 

Whether you are newly implementing telemedicine for your pediatric OT services or have had it in place for a while, your clinic can benefit from using the following resources: 

You should also explore regulations (both federal and local) related to security, licensure, and billing. 

Many of these resources can serve as guidelines for your telemedicine efforts. However, each clinic eventually sets up its own pediatric telehealth structure and best practices. 

5. Learn about Reimbursements  

Even though telehealth reimbursement is becoming easier, some healthcare providers are still having trouble getting reimbursed for their services. To make sure you are paid for your pediatric telehealth services, it’s imperative to have a strong billing system in place. Simple errors made when filing claims with insurance companies could lead to denials, rejections, and time-consuming appeals. 

Many clinics struggle with telehealth coding because staying up to date with the latest changes and requirements can be complicated. Having a strong grip on the process of revenue cycle management (RCM) is imperative to avoid claim denials and getting reimbursements on time.  

So, when it comes to telehealth billing, it’s a great idea to employ an EHR like Fusion which can help you with revenue cycle management. For example, Fusion allows you to outsource billing and RCM to dedicated specialists and the service works perfectly in tandem with the other EHR capabilities like telehealth.  

6. Market Your Services 

Parents who are looking for pediatric occupational therapy options often don’t know that it’s possible to work with a therapist on a remote basis. That’s why clinics need to make and extra effort to promote these services and educate patients about telemedicine opportunities. 

Since telehealth makes it possible to help children remotely, you now have the ability to widen your marketing efforts to attract a wider audience that may not have been able to work with you in the past.  

Even though telemedicine isn’t new, many patients, especially parents, are still cautious about taking full advantage of it. It’s up to clinics to educate them about telehealth possibilities for pediatric occupational therapy. 

7. Ask for Feedback 

No matter how hard you try to implement a stellar pediatric telehealth service, it’s always possible to overlook some details. By asking families for feedback, you can learn how to adjust your telemedicine program, thus improving your clinic’s profitability. 

Besides listening to your patients’ comments, make sure to ask for the staff’s feedback as well. It can help you gain valuable insight and make the program better for all parties involved. 

Improve Your Pediatric Telehealth Services Today  

Using telemedicine for pediatric OT can help your patients get the necessary therapy on time regardless of their ability to visit the office. Meanwhile, the right approach to pediatric telehealth can help you streamline your services and improve the clinic’s bottom line. 

Implementing and maintaining a telehealth program is impossible without the right tools. At Fusion, we have a set of powerful solutions for clinics that offer pediatric OT telehealth services. To learn more, contact us today for a free live demo.